[et_pb_section fb_built=”1″ next_background_color=”#ffffff” admin_label=”section” _builder_version=”4.18.0″ background_color=”#88C4DD” background_image=”https://www.solutions4ecommerce.com/wp-content/uploads/2021/05/Diverse-Team-of-reps-1.png” min_height=”457.1px” max_height=”508px” custom_margin=”-52px|0px|0px|0px||” custom_padding=”46px||0px|||” bottom_divider_style=”arrow2″ bottom_divider_height_tablet=”” bottom_divider_height_phone=”” bottom_divider_height_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”27px|0px|89px|0px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_font=”Montserrat|800|||||||” text_font_size=”40px” text_text_color=”#bc201e” text_orientation=”center” hover_enabled=”0″ sticky_enabled=”0″ custom_padding=”100px||||false|false”]

Welcome Full-time FBA Members and Listeners

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Twice a Week Maintenance of the following:

 Account Maintenance Service

  • Correct Stranded items to make them available for sale, or a case will be opened to work with Amazon to resolve the issue
  • Review Unfulfillable Items, and open cases for carrier and distributor damaged items, creating removal orders for all customer damaged and defective items, opening a case if an item is unavailable for removal after second review in a week
  • Update items in the Listing Enhancements to include Amazon requested information for all items with available inventory in the FBA warehouse
  • Update Suppressed Listings to include Amazon requested information for all items with available inventory in the FBA warehouse
  • Review Shipping Queue for inbound shipments where Amazon did not mark as received the number of units shipped by the client. Inventory reconciliation cases will be opened for all overages and shortages on the 1st date allowed by Amazon

5x a Week Daily Tasks:

  • Review Feedback and request removal for negative and neutral feedback, up to the 2 allowed appeals, per client preferences
  • Review the Case Log for Amazon responses and closed cases
  • Review for unauthorized Disposal Orders

  All Service Levels Include Reimbursement Services
  Monthly your Account Specialist will review your account and open cases for reimbursement.

  Review to include:

  • Lost
  • Damaged
  • Disposed
  • Refunded items not returned
  • Exchanged items not returned
  • Refunds exceeding purchase price
  • Shipping Queue – An inventory reconciliation case will be opened for all overages and shortages on the 1st date allowed by Amazon.

  This work is generally completed 60 days past occurrence due to Amazon time restrictions.
  Example: On or after June 15th we would reconcile the month of April for the majority of the reimbursements, since Amazon requires 45 days before requesting reimbursement.

 

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Twice a Week Maintenance of the following:

 Account Maintenance Service

  • Correct Stranded items to make them available for sale, or a case will be opened to work with Amazon to resolve the issue
  • Review Unfulfillable Items, and open cases for carrier and distributor damaged items, creating removal orders for all customer damaged and defective items, opening a case if an item is unavailable for removal after second review in a week
  • Update items in the Listing Enhancements to include Amazon requested information for all items with available inventory in the FBA warehouse
  • Update Suppressed Listings to include Amazon requested information for all items with available inventory in the FBA warehouse
  • Review Shipping Queue for inbound shipments where Amazon did not mark as received the number of units shipped by the client. Inventory reconciliation cases will be opened for all overages and shortages on the 1st date allowed by Amazon

ADHOC Tasks

  • Deleting old product listings per client specifications
  • Creating removal orders for older inventory per client specifications
  • Hiding restock recommendations from Amazon per client specifications
  • Upon receipt of images, opening cases for any returns the seller has received back that is not the original product, or in clothing and apparel items that have obviously been worn not just tried on
  • Opening cases for any items a seller receives back from Amazon as a excessive inventory removal that is no longer in sellable condition
  • Filing Safe-T-Claims
  • Additional tracking sheets as requested
  • Client requested specialized needs – May be available, all requests must be pre-approved and may incur additional fees.

5x a Week Daily Tasks:

  • Review Feedback and request removal for negative and neutral feedback, up to the 2 allowed appeals, per client preferences
  • Review the Case Log for Amazon responses and closed cases
  • Review for unauthorized Disposal Orders

  All Service Levels Include Reimbursement Services
  Monthly your Account Specialist will review your account and open cases for reimbursement.

  Review to include:

  • Lost
  • Damaged
  • Disposed
  • Refunded items not returned
  • Exchanged items not returned
  • Refunds exceeding purchase price
  • Shipping Queue – An inventory reconciliation case will be opened for all overages and shortages on the 1st date allowed by Amazon.

  This work is generally completed 60 days past occurrence due to Amazon time restrictions.
  Example: On or after June 15th we would reconcile the month of April for the majority of the reimbursements, since Amazon requires 45 days before requesting reimbursement.

 

 

 

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